Return & Refund Policy

by HUNG YUEN MAK

Return and exchange is applicable to the following conditions:

 

Product Defect

  1. Delivered within 7 days;
  2. A certified product quality problem;
  3. The application must be a product of the same model and the same color as originally purchased;
  4. If the product is a discontinued or outlet item, Jebsen Corporate Solutions will offer the customer a refund of the purchased amount;
  5. Damage caused by personal accident are not applicable;
  6. Personal care products, food and healthcare products, headsets, earphones and watches are not applicable;
  7. Application without accompanying required supporting documents or information as stated below (“Supporting Documents”) is not accepted.

 

Supporting Documents for the Application:

  1. Photo or video of the defective item;
  2. Product with complete original packaging;
  3. All product accessories and manual came with the original packaging;
  4. Product warranty card (a clean copy without filling in the information);
  5. Receipt of the purchase;
  6. Delivery invoice;

 

Application procedures:

  1. Describe the damage that has occurred by sending an email to jcs@jebsen.com
  2. For orders purchased at online, Jebsen Corporate Solutions will arrange collection of the product by a logistics company. 

 

Remarks:

  • Customer may contact us at  (852) 3180 3020 / Whatsapp: (852) 6874 1076, during service hours (Monday to Friday, 9:00am to 6:00pm).
  • Customer may cancel online orders by sending an email to jcs@jebsen.com or contacting us before receiving delivery confirmation by call or email.
  • In case of dispute, Jebsen Corporate Solutions reserves the right for final decision.