Shipping & Delivery Policy
To enhance social distancing for the safety of customers and employees, S.F. Express suspends the to-door pick-up and delivery services in seven (7) designated districts, namely Choi Hung, Choi Wan, Diamond Hill, Wong Tai Sin, Lok Fu, San Po Kong and Tsz Wan Shan, with effective from 13 July 2020 until further notice. To-door delivery service for non-residential areas in the designated districts will maintain a limited service.
We apologize for the inconvenience caused under these circumstances.
- Hong Kong
Free Shipping and Shipping Fee
Jebsen Corporate Solutions offers free shipping on all orders if the order amount is above HK$500 except the below outlying Islands and non-urban areas* in Hong Kong.
|Hong Kong (if order amount is above HK$500) (Except Below)*||Free|
|Chek Lap Kok||HK$200|
|Hei Ling Chau|
|Major Areas in Macau||Free (If order amount is less than HK$1,000, a delivery charge of HK$100 shall apply)|
*All order value on above table refer to order value after discount and in HK$ currency.
Shipping lead time
|2 – 5 days||3 – 7 days|
1. All the lead time stated above is based on business day of Hong Kong
2. The above lead time table does not refer to pre-order item.
3. The above lead time does not refer to product that needs installation.
Please note that we cannot ship to P.O boxes. We kindly ask you to provide an alternative address which is not a P.O box.
The above delivery fees exclude the charges incurred if the delivery address does not have lift, cannot fit into the lift or the deliver needs to walk through a floor of staircases. A surcharge will be required which is charged by the deliver. Please contact our CS department prior to your order if you would like to get a quote on the exact surcharge which your deliver address fall in this situation.
Your order would be delivered by Jebsen Logistics or S.F. Express.
For Jebsen Logistics order, please contact Jebsen Logistics hotline at (852) 3180 3030 for tracking your order delivery status.
For S.F. Express orders, please enter your waybill number (tracking code on shipping confirmation email) on S.F. Express website to track and trace your order delivery status. If the you order has been picked up by S.F. Express, please contact S.F. Express Customer Service hotline at (852) 2730 0273.