Shipping & Delivery Policy
Shipping destinations
- Hong Kong
- Macau
Free Shipping and Shipping Fee
Jebsen Corporate Solutions offers free shipping on all orders if the order amount is above HK$2,000 except the below outlying Islands and non-urban areas* in Hong Kong.
Hong Kong (if order amount is above HK$2,000) (Except Below)* | Free |
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Chek Lap Kok | HK$200 |
Cheung Chau | |
Discovery Bay | |
Hei Ling Chau | |
Lamma Island | |
Lantau Island | |
Ma Wan | |
Peng Chau | |
Tai O | |
Tung Chung |
Major Areas in Macau | Free (If order amount is less than HK$2,000, a delivery charge of HK$100 shall apply) |
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*All order value on above table refer to order value after discount and in HK$ currency.
Shipping lead time
Hong Kong | Macau |
2 – 5 days | 3 – 7 days |
*Remarks:
1. All the lead time stated above is based on business day of Hong Kong
2. The above lead time table does not refer to pre-order item.
3. The above lead time does not refer to product that needs installation.
P.O Box
Please note that we cannot ship to P.O boxes. We kindly ask you to provide an alternative address which is not a P.O box.
Remarks:
The above delivery fees exclude the charges incurred if the delivery address does not have lift, cannot fit into the lift or the deliver needs to walk through a floor of staircases. A surcharge will be required which is charged by the deliver. Please contact our CS department prior to your order if you would like to get a quote on the exact surcharge which your deliver address fall in this situation.
Order Tracking
Your order would be delivered by Jebsen Logistics or S.F. Express.
For Jebsen Logistics order, please contact Jebsen Logistics hotline at (852) 3180 3030 for tracking your order delivery status.
For S.F. Express orders, please enter your waybill number (tracking code on shipping confirmation email) on S.F. Express website to track and trace your order delivery status. If the you order has been picked up by S.F. Express, please contact S.F. Express Customer Service hotline at (852) 2730 0273.