Return and exchange is applicable to the following conditions:
- Delivered within 7 days;
- A certified product quality problem;
- The application must be a product of the same model and the same color as originally purchased;
- If the product is a discontinued or outlet item, Jebsen Corporate Solutions will offer the customer a refund of the purchased amount;
- Damage caused by personal accident are not applicable;
- Personal care products, food and healthcare products, headsets, earphones and watches are not applicable;
- Application without accompanying required supporting documents or information as stated below (“Supporting Documents”) is not accepted.
Supporting Documents for the Application:
- Photo or video of the defective item;
- Product with complete original packaging;
- All product accessories and manual came with the original packaging;
- Product warranty card (a clean copy without filling in the information);
- Receipt of the purchase;
- Delivery invoice;
- Describe the damage that has occurred by sending an email to email@example.com
- For orders purchased at online, Jebsen Corporate Solutions will arrange collection of the product by a logistics company.
- Customer may contact us at (852) 3180 3020 / Whatsapp: (852) 6874 1076, during service hours (Monday to Friday, 9:00am to 6:00pm).
- Customer may cancel online orders by sending an email to firstname.lastname@example.org contacting us before receiving delivery confirmation by call or email.
- Jebsen Corporate Solutions will charge a handling of 4% of the grand total of the order or HK$300, whichever is higher.
In case of dispute, Jebsen Corporate Solutions reserves the right for final decision.