Return & Refund Policy

Return and exchange is applicable to the following conditions:

Product Defect

1. Delivered within 7 days;
2. A certified product quality problem;
3. The application must be a product of the same model and the same color as originally purchased;
4. If the product is a discontinued or outlet item, Jebsen Corporate Solutions will offer the customer a refund of the purchased amount;
5. Damage caused by personal accident are not applicable;
6. Personal care products, food and healthcare products, headsets, earphones and watches are not applicable;
7. Application without accompanying required supporting documents or information as stated below (“Supporting Documents”) is not accepted.

Supporting Documents for the Application:

1. Photo or video of the defective item;
2. Product with complete original packaging;
3. All product accessories and manual came with the original packaging;
4. Product warranty card (a clean copy without filling in the information);
5. Receipt of the purchase;
6. Delivery invoice;

Application procedures:

1. Describe the damage that has occurred by sending an email to jcs@jebsen.com
2. For orders purchased at online, Jebsen Corporate Solutions will arrange collection of the product by a logistics company. 

Remarks:

• Customer may contact us at  (852) 3180 3020 / Whatsapp: (852) 6874 1076, during service hours (Monday to Friday, 9:00am to 6:00pm).
• Customer may cancel online orders by sending an email to jcs@jebsen.comor contacting us before receiving delivery confirmation by call or email.
• Jebsen Corporate Solutions will charge a handling of 4% of the grand total of the order or HK$300, whichever is higher.

In case of dispute, Jebsen Corporate Solutions reserves the right for final decision.