include basic installation#

Philips smart door lock Alpha-VP integrates the door viewer, doorbell, and door lock. It adopts a 2MP wide-angle camera and supports Wi-Fi networking, allowing you to view the doorway via the App and bringing a visible security guard.

Technical Specifications:

*If the thickness of the door is out of the mentioned range, please contact us.

*電池使用時間：建議3-6個月更換一次電池，需要視乎用戶實際開鎖頻率而定。

<General Terms and Conditions>
1. This warranty is valid in Hong Kong and Macau only.
2. Warranty will be provided for two years starting from the date of purchase, whereas the warranty includes free components for two years, and free on-site service for the first year.
3. Warranty will only be held when the product is installed by the company’s approved technician(s).
4. Please keep the purchase invoice and warranty card carefully. Warranty will be voided automatically for any amendment(s), alteration(s) or erasure of these documents.
5. No additional warranty card will be provided for any loss of the warranty card.
6. Additional transportation charge(s) will be incurred for any remote areas (We reserves the rights to make the final decision).
7. This warranty DOES NOT cover:
    7.1 Replacement of any external parts like the outer case, keypad, button of the product and so on; any accessories and parts that are not included in the lock body; and the mobile apps.
    7.2 Relocation of the product.
    7.3 Any damage(s) caused by misuse, careless use of the product, NOT following the instructions set by the User Manual, repair or modification of the product by unapproved personnel, Negligence, Accident, Humidity  or Natural Calamities beyond the Company’s control such as battery electrolyte leakage.
    7.4 Invalid request for service eg. The product is functioning normally.
    7.5 Product(s) installed in an outdoor or semi-outdoor area.
8. All warranty service within the warranty period shall be rendered by J Lock Company Limited only. All replacement components or parts are the properties of us.
9. If there is any alteration on the booking time made within 24 hours from the original scheduled time, or our technician cannot contact the customer for visit arrangement on the installation day, additional administration charge will be incurred for rescheduling.
10. The maximum compensation fee arises from incident that is our responsibility is 50% of the product's selling price.
11. Under emergency, if the customer cannot provide the mechanical key and our technician can only open the door by breaking it, a door opening fee will be charged.
12. If the door lock is not using the same lot of alkaline battery, no warranty will be granted, and we will not be responsible for all fees involved afterwards.

Warranty is provided by J Lock Company Ltd., the general agent of Philips EasyKey in Hong Kong and Macau. 
Customer Service Hotline：+852 3845 5683

Will be delivered on the date of installation.

* Rural areas transportation fee:
Tung Chung/Yan O/Park Island/Ma Wan – HK$200
Cheunng Chau/Discovery Bay/Ping Chau/Lamma Island/Pui O/Chuk Ko Wan/Shek Kwu Chau/Hei Ling Chau/Sunshine Island/Tung Lung Chau/Sha Tau Kok after passing the gate – HK$300
Ngong Ping 360/Mui Wo/Tai O/Sea Ranch – HK$ 400
*Staircase fee: $55/floor after the climbing one floor

# Basic Installation: No requested to use additional accessories or special tools for installation (New door)
   "Wooden Door": The area where the lock is to be installed and the door frame are not covered by metal, glass and/or steel
•  Separate quotation is needed if the area where the lock is to be installed or the door frame has other material other than wood, please send photos of the door by WhatsApp to 51390139 for enquiry.

•  "New Door": No hole is drilled in where the door lock is to be installed

•. "Used Door": Hole has been drilled in the door lock location, and additional parts are needed for installation

Other
•  Recommend to send photos of door and/or door lock by WhatsApp to 51390139, for quotation or scheduling of installation
•  Under normal situation, installation can be scheduled within one month after purchase
•  If installation date is need to be changed, please give notification at least 24 hours before.  Rescheduling fee is involved if notification is received on the same date of scheduled installation
•  Under extreme weather condition (Black rain signal, Typhoon no. 12 or above is hoisted or other extreme circumstances), rescheduling may be needed